Insurance companies have spent years modernizing customer journeys. Policy applications are completed online. Claims are submitted digitally. Customers expect to review and approve documents from their phones instead of printing paperwork.
When companies calculate the cost of manual signing, they often start with the visible expenses: paper, printing, postage, scanning, and storage.
A signed document is not always a defensible one. When a transaction carries legal, financial, or operational risk, the real question is not just whether someone signed, but whether you can prove who signed, how that person was authenticated, and what evidence remains if the transaction is challenged.
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