RSign Lite electronic signatures with specialty settings
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Claims Supervisor, Mercury Insurance
Mercury Insurance, a leading property and casualty insurance provider, deployed RSign to expedite auto claims processes, enhance customer service, and mitigate compliance risk. With an easy-to-use interface integrated into its claims processing systems, RSign enables external and internal users to review and process claims over from any location without needing to download additional applications or send paper via courier mail. RSign has allowed Mercury staff and its customers to use electronic signing of claims settlements, waivers, and other insurance related documents, while offering legally robust audit trail of every step of the signature process. RSign e-signatures record property transfers and associate the robust e-sign audit trail with the particular electronic document content and the uniform time of signoff related to the insurance claim and any damages property.
Specialty insurance claims sending application automatically routes outbound messages of a certain type via SMTP routing to the RSign global processing networks, sending specially formatted to receive consumer e-signatures on forms, and receiving via SMTP and storing the e-sign record and audit trail forensics.