It is well accepted worldwide that the Registered Receipt™ email record is the gold standard for email proof — timestamped and verifiable proof of successful email delivery including content delivered, regardless of recipient settings, and without need for any recipient compliant action.
In our recent Tech Essentials edition, about the “million-dollar email,” delivery proof was at question. The recent events highlighted below emphasize the additional importance of being able to easily prove the content of your sent email. As you will read, it is very easy for a recipient to modify an email with a few mouse strokes, print to PDF, forward the modified copies, and suddenly you, the sender, are on the defensive… trying to prove what you sent was not what the receiver claims to have received from you.
While it’s very common to hear from attorneys and law firms who use RMail for their high-profile cases in district and circuit courts, here we share a story from one RMail user, where the value of our Registered Email™ receipt was literally, his family’s home.
You show up in court with a US Certified Mail “Green Card” delivery receipt, evidence that supposedly proves you delivered a timely notice. The other party simply stands up and says quizzically, “Sure we got the certified letter, but no one in our office could figure out why we were sent an empty envelope!” And of course, there’s no proof of what was or wasn’t inside the envelope. Did the mail room attendant or administrator forget to insert the letter?
Millennials are, surprisingly, bewitched by email. More than half of Millennials ages 18 to 24 check their email while still in bed in the morning, and 43% of Millennials ages 25 to 34 report doing the same thing. We were shocked to learn that Millennials prefer to check their email on a PC rather than their smartphone.
Can we ever know what happened in a meeting behind closed doors, with no recording devices and no third party witnesses? Probably not.
Is email a clearer way to communicate a complex message? Not always….
It seems innocent enough. Your attorney shares a few files by sending a link from their unprotected cloud storage account. They expect that you’ll only see the files that they intended to send. But there are huge risks to this approach. This behavior can result in the waiver of attorney client privilege.
At Frankel Insurance, staff sent an email to bind additional commercial property to an existing policy. Later, a claim was submitted to the insurance carrier, and the carrier denied having a record of the additional property having been added to the policy.
We all send emails — some trivial and others that are incredibly important or time sensitive. For the important email messages, how do you know – and prove – that your email was delivered?
The Food and Drug Administration (FDA) has published guidance for compliance with specific regulations in 21 CFR Part 11. This guidance is intended to describe the FDA’s current thinking regarding the scope and application of part 11 of Title 21 of the Code of Federal Regulations; Electronic Records; Electronic Signatures (21 CFR Part 11).